Kayleigh Woodings3 minThe last 2 years have taught me... Everyone is out for the same thing.Everyone wants to be 'Appreciated' and 'Supported'. But no one has ever taken the time to think about what that means to them, define it,...
Kayleigh Woodings3 minThe impact of scaling-up on organisational culture.I have been working with a company recently that is on the brink of scaling up. They had grown before COVID-19, but had to reduce their...
Kayleigh Woodings1 minCustomer Experience - RitualsThis tool is designed make your Customer Experience Workshop stick. What's the next step? Where do we go from here? Rituals are the...