Emotional Culture (EQ) is the overall culture your team fosters and encourages.

This is built from your shared values, norms and assumptions that influence the behaviours, actions and feelings you portray as a team. 

A strong emotional culture, will make your team mates feel valued, part of an established community, and it can be an influential driver in;

• productivity,

• motivation,

• attitude,

• retention, and

• communication.

Whether you want your team to feel safe and protected, or challenged and excited will control what your emotional culture looks like - so you need to look at the outcomes you expect as well as the way you want to outwardly appear.
 
Until, you as a team, sit down and discuss the expectations you have about this, it will be a struggle to build an emotionally healthy team environment.
 
Our goal is to sit down to a structured face-to-face discussion about workplace culture, emotions and experience in a logical and methodical manner - removing stigma that can come from conversations of this nature, by making it fun, engaging and conversational.

We deliver this all by asking a simple question 

>>> 'How do you want to feel?'

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Why it matters
 

You can have:

• the right strategy

• the right people

• the right processes

…but if the emotional culture is off, things feel harder than they should.
 

You’ll see it in:

• tension that isn’t spoken about

• low energy or disengagement

• frustration bubbling under the surface

• people holding back instead of speaking up
   

The ECD gives you a way to actually talk about that.

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Ways to use it

One of the strengths of the Emotional Culture Deck is how flexible it is.
It can be applied across a range of contexts, depending on what you need:
 

>>> Building team culture
Understand how people currently feel and define the culture you want to create

 

>>> Customer experience
Explore how you want your customers to feel, and align your team around delivering that consistently

 

>>> Stakeholder experience
Better understand how others experience working with you, and where things could improve

 

>>> Leading through change
Surface uncertainty, resistance, and opportunity during times of change, and create clarity on how to move forward

 

>>> Leadership development
Understand the emotional tone you’re setting as a leader, and how that impacts your team

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Where it works best

The ECD can be used in a range of ways:
 

• With individuals
  Build self-awareness and understand how you show up
   

• With teams
  Understand the current culture and define what you want it to be
   

• With leaders
  Shape the emotional tone you’re setting, intentionally
  
  
   

What you’ll notice

• Conversations become more open and honest

• People feel heard, not just managed

• Tension gets addressed instead of avoided

• Behaviour starts to shift, not just intentions

• The culture becomes something you actively shape, not something that just happens
  
  
   

It’s not about being soft

This isn’t about making everything nice.
 

It’s about being real.
 

Because when people can talk about what’s actually going on, you get:

• better decisions

• stronger relationships

• more consistent performance

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