EQ, EX & CX
Organisational emotional Culture,
Customer and employee experience
show your true colours
by understanding the
of your team
What is Emotional Culture (EQ)?
Emotional Culture (EQ) is the overall culture your organisation fosters and encourages.
This is built from your businesses shared values, norms and assumptions that influence the behaviours, actions and feelings you portray as a company.
A strong emotional culture, will make your employees feel valued, part of an established community, and it can be an influential driver in their;
- retention, and
Whether you want your teams to feel safe and protected, or challenged and excited will control what your emotional culture looks like - so you need to look at the organisational outcomes you expect (from a target/KPI perspective) as well as the way you want to outwardly appear.
Until, you as a business, sit down and discuss the expectations you have about this, it will be a struggle to build an emotionally healthy organisational environment.
Our goal is to sit down to a structured face-to-face discussion about workplace culture, emotions and experience in a logical and methodical manner - removing stigma that can come from conversations of this nature, by making it fun, engaging and conversational.
What about Customer Experience (CX) and Employee Experience (EX)?
What is included:
One Half day session, with all key stakeholders to achieve a full 360 vision of culture and buy in for culture change. Either in person, or remotely.
Additional one-to-one coaching sessions, manager feedback, facilitated team analysis and follow-up of team action plans are available as add-ons.
Contact us for a free 30 minute initial consultation to discuss how Blue Mercury can help your teams.