Organisational emotional Culture, 

Customer and employee experience

show your true colours

by understanding the

emotional culture

of your team

What is Emotional Culture (EQ)?

Emotional Culture (EQ) is the overall culture your organisation fosters and encourages.
This is built from your businesses shared values, norms and assumptions that influence the behaviours, actions and feelings you portray as a company. 
A strong emotional culture, will make your employees feel valued, part of an established community, and it can be an influential driver in their;
 - productivity,
 - motivation,
 - attitude,
 - retention, and
 - communication.
Whether you want your teams to feel safe and protected, or challenged and excited will control what your emotional culture looks like - so you need to look at the organisational outcomes you expect (from a target/KPI perspective) as well as the way you want to outwardly appear.
Until, you as a business, sit down and discuss the expectations you have about this, it will be a struggle to build an emotionally healthy organisational environment.
Our goal is to sit down to a structured face-to-face discussion about workplace culture, emotions and experience in a logical and methodical manner - removing stigma that can come from conversations of this nature, by making it fun, engaging and conversational.

What about Customer Experience (CX) and Employee Experience (EX)?

What is included:

One Half day session, with all key stakeholders to achieve a full 360 vision of culture and buy in for culture change. Either in person, or remotely.

Additional one-to-one coaching sessions, manager feedback, facilitated team analysis and follow-up of team action plans are available as add-ons.

Contact us for a free 30 minute initial consultation to discuss how Blue Mercury can help your teams.

By using a similar tool to investigate your Emotional Culture we can look at your expectations, goals and plans to develop your Employee and Customer experience.
For both experiences, consistency is key, so without having a distinct plan in place, this can be difficult to quantify, track or achieve stable engagement.
A great Customer Experience (CX) encompasses your customers holistic perception of their experience with your business. Through every interaction, the goal is to provide a consistent level of service over the duration of their journey with your organisation. A level of service that connects with your corporate goals and strategies, but also ensures the customer will use your company again, and recommend you to others.
In the same manner, Employee Experience (EX) is about the same journey, but for your staff.
How can you design a journey from recruitment to exit that encompasses the same level of service, engagement and care for your employees as you do for your customers. Making sure you focus on all aspects of their development, from their role and workspace, up to their leadership connection and wellbeing.
Both experiences can be described as the journey this person takes with your organisation. It includes every interaction that happens along the life cycle. Boosting both EX and CX will help you attract, engage and develop the right people to be in your team, and be your customers.
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Email info@bluemercury.co.nz

Phone +64 204 076 771

Book an appointment now


South Island, New Zealand

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